If you are overseas
To check your flight status or to amend your reservation please contact your airline locally. They will advise if your flight is operating as scheduled and will assist with any changes that may be required.
All airlines have local contact numbers in the country in which you are travelling. Hotel directories will list these or alternatively your hotel concierge will be able to help.
For all other arrangements - hotels, cruises, tours, transfers, etc. - please contact the supplier of the service in question. Their details are shown on your voucher. They will have details of your reservation and will be able to offer the assistance you require.
In cases of difficulty with any of the above, please call our emergency number on 0161 888 5600. Your call will be answered by a voicemail service. Please leave a detailed message including your name, contact number, First Class Holidays booking reference number, and brief details of your emergency, and we will call you back within the hour.
If you are in the UK
During office hours, please contact your travel agent or call us on 0161 888 5605.
Opening hours:
Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 5:30pm
Friday: 9am – 5:30pm
Saturday: 9.00am - 4pm
Sunday: Closed
Closed on Bank Holidays
Outside of office hours, if your emergency relates to your outbound flight, e.g. airport closures, airline issues, adverse weather conditions, etc., please refer to the airline or airport websites or contact their call centres.
The airlines and airports will hold the most up-to-date, accurate information and will be in the best position to advise you. If your problem is for any other matter, please call during office hours, at which time we will be happy to assist.
Should you need to speak to someone, call our emergency number on 0161 888 5600. Your call will be answered by a voicemail service. Please leave a detailed message including your name, contact number, First Class Holidays booking reference number, and brief details of your emergency, and we will call you back within the hour.
