Job Title: Ticketing Executive
Business Area: 1st Class Holidays Limited
Location: Hybrid (Manchester/Remote) Our offices in Manchester are accessible via train/tram, bus and car (Free Parking). However, we offer a hybrid approach of working with a mixture of home-working and office-working.
About us:
We are a Manchester-based award-winning Holiday Company, specialising in tailormade holidays to Canada, the USA, South Africa, Islands, Australia and New Zealand. Established more than 27 years ago, our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality. We have first-hand experiences of the destinations we offer; the advice and tips we can give you are based on a reliable wealth of knowledge that we’ve garnered from our own travels.
Position Overview:
We are looking for a meticulous and proactive Ticketing Coordinator to join our team. In this role, you will be responsible for managing ticketing and travel documentation, ensuring accuracy and adherence to deadlines, and providing exceptional service to travel agents and clients. Your expertise in navigating GDS systems and handling various ticketing tasks will be essential for maintaining smooth and efficient operations.
Key Responsibilities:
- Respond to incoming calls from travel agents regarding holiday bookings and address ticketing inquiries (pre travel and in resort).
- Proficiently navigate GDS systems (e.g., Amadeus) to manage travel arrangements.
- Issue travel documents and airline tickets, including BSP ticketing, CAT35 fares, Inclusive Tour fares, and published airfares. Ensure compliance with ticketing deadlines.
- Monitor and manage ticket deadlines using systems like Aviate, Lime, Virgin, and Faremine.
- Handle Amadeus Airline Queues, including schedule changes, flight cancellations, and downgrades.
- Reissue tickets as needed when travel arrangements change.
- Process airline refunds efficiently.
- Prepare, package, and manage postal duties for travel documentation.
- Verify that all documentation and itineraries are accurate and complete.
- Adhere to the Customer Journey steps outlined in the First Class Way.
- Provide exceptional service to suppliers, agents, and clients.
- Perform additional duties as required.
Skills & Experience:
- Strong organisational skills with an ability to manage multiple tasks efficiently.
- Proficient in Microsoft Outlook, Word, and Excel.
- Experience with GDS systems (e.g., Amadeus) is essential.
- Ability to work collaboratively within a team and independently.
- Capable of meeting strict deadlines.
- Sound geographical knowledge.
- Excellent attention to detail and accuracy.
Key Competencies:
- GDS System Proficiency: Expertise in navigating and utilizing Global Distribution Systems (GDS) like Amadeus to manage travel bookings, issue tickets, and handle related queries.
- Attention to Detail: Exceptional accuracy in processing travel documents and itineraries, ensuring all information is correct and complies with ticketing requirements and deadlines.
- Organisational Skills: Strong ability to manage multiple tasks efficiently, adhere to strict deadlines, and track ticketing processes and deadlines using various systems.
- Customer Service Excellence: Skill in providing outstanding service to travel agents and clients, addressing queries and issues with professionalism and a focus on client satisfaction.
- Problem-Solving Abilities: Capability to handle and resolve ticketing issues, including reissues, refunds, and changes to travel arrangements, while maintaining a high level of accuracy and efficiency.
What you'll get in return:
- Holidays – 25 days plus Bank Holidays. Plus, one extra holiday for every year of service - up to 5.
- PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers.
- FAM Trips Opportunities.
- Free Parking.
- Access to staff travel discount websites.
Contract / Working Hours:
Full-time (38.75 hours per week 8.55 am – 5.40 pm). Monday to Saturday. Please email your CV to [email protected] with a cover letter giving details of why you think you may be suited to this role and your salary expectations.
No agencies, please.
