Job Title: Senior Specialist Australasia
Business Area: 1st Class Holidays Limited
Location: This role is based out of our office in Manchester - Trafford House, Old Trafford, Manchester, M32 0RS - Easy accessible via train/tram, bus and car (Free Parking). However, we offer a hybrid approach of working with a mixture of home-working and office-working.
About us:
We are a Manchester-based award-winning Holiday Company, specialising in tailormade holidays to Canada, the USA, South Africa, Islands, Australia and New Zealand. Established more than 27 years ago, our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality. We have first-hand experiences of the destinations we offer; the advice and tips we can give you are based on a reliable wealth of knowledge that we’ve garnered from our own travels.
The Role:
You will be responsible for the day-to-day running of your team including taking calls and ensuring all sales/conversions and targets are excelled.
Key Responsibilities:
- Create detailed itineraries to exactly suit the customers’ requirements (both telephone and email enquiries).
- Work closely with the Head of Reservations and other departments within the business to achieve business goals.
- Motivate & support the team in achieving target sales & conversion.
- Achieve own individual sales and conversion targets.
- Support and develop individual team members including new starters to the team.
- Ensure 121 coaching takes place regularly with your team members.
- Support team queries in a prompt and professional manner.
- Improving brand & product awareness across the team by liaising with the Product Dept.
- Attend Trading meetings and other meetings where applicable.
- Ensure consistent service is delivered in line with company procedures across all destinations.
- Train new and current staff on product awareness and supplier meetings.
- Cover the Duty Manager on Saturdays as and when.
- Be part of the Out of Hours and Crisis Management Team.
- Manage the booking process to ensure efficiencies/service delivery through discussions with product and marketing.
- Complete ad hoc projects when required by the business.
- Support and cover holidays etc. for other destinations when applicable.
- Monitor all team bookings daily for quality check and resolve where applicable.
- Any other duties that may be required from time to time.
About You:
We are looking for a positive individual with experience and passion for selling tailor-made long-haul holidays. Previous experience working for a retail travel agent or long-haul operator would be an advantage.
Skills & Experience:
- Proven sales experience working within the travel industry (min 3 years).
- Positive attitude and good communication skills.
- Flexible and adaptable to drive/achieve department targets including closing a sale.
- Have a passion for sales and for achieving targets and objectives.
- Ability to work under pressure.
- Excellent communication skills.
- Self-motivated with ambition and drive to support the team to achieve their targets.
- Take a solution-focused approach to problem-solving.
What you'll get in return:
• Holidays – 25 days plus Bank Holidays. Plus, one extra holiday for every year of service - up to 5.
• PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers.
• FAM Trips Opportunities.
• Casual Dress Code.
• Commission Incentives.
• Free Parking.
• Access to staff travel discount websites.
Contract / Working Hours:
Full time - Core hours of 08.55 am – 5.40 pm. However, flexibility will be required from time to time, Monday to Saturday (Sundays during the busy months). Please email your CV to [email protected] with a cover letter giving details of why you think you may be suited to this role and your salary expectations.
No agencies, please.
