Job Title: Reservation Specialists
Reporting to: Reservations Manager
Business Area: 1st Class Holidays Limited
Location: Trafford House, Old Trafford, Manchester, M32 0RS
Company/Role Overview:
We are a Manchester-based award-winning Holiday Company, specialising in dream holidays to Canada, USA, South Africa, Islands, Australia and New Zealand. Established more than 25 years ago.
We are looking for a positive individual with experience and passion for selling tailor-made long-haul holidays. Previous experience working for a retail travel agent or long-haul operator would be an advantage.
Responsibilities:
• Create detailed itineraries to exactly suit the customers’ requirements (both telephone and email enquiries)
• Source varied ground arrangements with overseas suppliers, ensuring your itinerary meets the client’s requirements.
• Liaising with agents and clients at various stages of the quotation process
• Use various web-based systems to check live availability of products
• Process bookings on our in-house system
• Maintaining excellent customer service throughout
Skills & Experience:
• Solid travel background with good geographical knowledge
• Knowledge of at least one or more of our destinations would be beneficial
• Strong selling skills with proven ability to convert enquiries into sales
• Excellent communication & customer service skills
• Ability to use own initiative
• Accuracy and attention to detail are a must
• You must be able to work well as part of a team
• You must be able to work towards a sales target
• Knowledge of GDS system (preferably Amadeus) would be preferred
• Must be able to work to strict deadlines
• Excellent computer knowledge is essential
Contract / Working Hours:
Full time (38.75 hours per week 8.55am – 5.40pm). Monday to Saturday, based in our offices at Trafford House, Old Trafford, Manchester, M32. Please email your CV to [email protected] with a covering letter giving details of why you think you may be suited to this role and your salary expectations.
No agencies, please.
