Job Title: Airfares Manager
Business Area: 1st Class Holidays Limited
Location: This role is based out of our office in Manchester - Trafford House, Old Trafford, Manchester, M32 0RS - Easy accessible via train/tram, bus and car (Free Parking). However, we offer a hybrid approach of working with a mixture of home-working and office-working.
About us:
We are a Manchester-based award-winning Holiday Company, specialising in tailormade holidays to Canada, the USA, South Africa, Islands, Australia and New Zealand. Established more than 27 years ago, our passionate team of management and staff have a genuine love for what they do: making people’s dream holidays become a reality. We have first-hand experiences of the destinations we offer; the advice and tips we can give you are based on a reliable wealth of knowledge that we’ve garnered from our own travels.
The Role:
You will be responsible for maximising yield on airfare content in bookings, assisting & coaching the Reservations & Operations teams along with actively communicating offers & incentives from airlines.
Key Responsibilities:
- Ensure maximum yield on airfare elements of bookings and maintain a record of additional margins made.
- Quality checks air part of all new bookings.
- Communicate all new airline tactical offers to the Res team.
- Assist Res with the air part of new bookings when help is required.
- Train new staff on Amadeus and how to make bookings and quote fares.
- Regularly coach the Res team on airfares.
- Liaise with airlines to resolve any booking problems with the Operations Team.
- Assist ticketing to resolve any pricing issues.
- Assist product in putting together tactical offers for promotion externally and communicate internally.
- Have overall control of all out-of-date range bookings to maximise yield when seats are bookable.
- Analyse data from 3rd parties (Aviate & Faremine) to see what volume we do to try & get direct contracts with airlines.
- Responsibility for checking BSP link and dealing with any ADMs / ACM's and querying any discrepancies.
- Monitoring and Communicating Fuel Surcharge increases.
- Any other duties that may arise.
About You:
We are looking for a positive individual with experience and passion for selling tailor-made long-haul holidays. Previous experience working for a retail travel agent or long-haul operator would be an advantage.
Skills & Experience:
- Excellent Amadeus knowledge.
- Extensive airfares knowledge in terms of contact fares/IT fares/RTW fares.
- Positive attitude and good communication skills.
- Flexible and adaptable to drive/achieve department targets by assisting with the air element.
- Ability to work under pressure.
- Take a solution-focused approach to problem solving.
What you'll get in return:
• Holidays – 25 days plus Bank Holidays. Plus, one extra holiday for every year of service - up to 5.
• PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers.
• FAM Trips Opportunities.
• Casual Dress Code.
• Commission Incentives.
• Free Parking.
• Access to staff travel discount websites.
Contract / Working Hours:
Full-time (38.75 hours per week) Core hours of 08.55am – 5.40pm however flexibility will be required from time to time, 5 days between Monday & Saturday (Sundays during the busy months) based at Trafford House, Old Trafford, Manchester. Please email your CV to [email protected] with a cover letter giving details of why you think you may be suited to this role and your salary expectations.
No agencies, please.
